Who we are

ListnHeal.Me is a UK-based counselling practice dedicated to providing safe, inclusive, and person-centred therapeutic support. We recognise the inherent value of every individual and actively work to foster an environment that is free from discrimination and bias.

Legal Framework

This statement reflects our responsibilities under the Equality Act 2010, ensuring protection against discrimination based on:

• Age
• Disability
• Gender reassignment
• Marriage and civil partnership
• Pregnancy and maternity
• Race
• Religion or belief
• Sex
• Sexual orientation

We take proactive steps to integrate these protections into all aspects of our services and workplace practice.

Our Commitment

• Treat all clients with respect, fairness, and dignity
• Deliver services in ways that are accessible, inclusive, and responsive to individual needs
• Challenge discriminatory behaviours or attitudes in any form
• Ensure our policies, materials, and communication reflect diverse identities and perspectives
• Regularly review our practice to promote equity, representation, and psychological safety

Practical Measures

• Inclusive and bias-free counselling materials and intake forms
• Reasonable adjustments offered for clients with disabilities or access needs
• Use of person-centred, trauma-informed, and inclusive language throughout client communication
• Safeguarding protocols informed by cultural awareness and individual context
• Feedback mechanisms used to improve accessibility and anti-discrimination efforts

Feedback and Concerns

We welcome feedback and take all concerns seriously. If you feel you have experienced discrimination or barriers to access, please contact us directly. Every report is addressed with care, confidentiality and respect.